In Lean Six Sigma, the "Define" phase is the first step in the DMAIC (Define, Measure, Analyze, Improve, Control) methodology. The primary objective of the Define phase is to clarify the problem or opportunity that the Lean Six Sigma project will address and to establish a clear project scope. This phase sets the foundation for the entire improvement process by ensuring that the project team understands the objectives and boundaries of their work.

The steps involved in the Define phase of Lean Six Sigma are as follows:

Define the Problem Statement: The team formulates a clear and concise problem statement that describes the issue to be addressed. A well-defined problem statement typically includes information about the process, the problem's impact, and the desired outcome.

Define the Project Scope: Establish the boundaries of the project to ensure that the team focuses on specific processes and objectives. Clearly define what is included and what is excluded from the project scope.

Identify the Customers and Their Needs: Identify who the customers are, both internal and external, and understand their needs and expectations. This step helps ensure that the project's goals align with customer requirements.

Assemble the Project Team: Select and assemble a cross-functional team with the necessary skills and expertise to work on the project. This team will be responsible for carrying out the DMAIC methodology.

Develop a High-Level Process Map: Create a high-level process map or flowchart to visualize the key steps and components of the process under investigation. This provides a starting point for understanding the process and identifying potential areas for improvement.

Define the Project Metrics and Goals: Establish the key performance indicators (KPIs) and project goals that will be used to measure the success of the project. These metrics should be aligned with the problem statement and customer needs.

Obtain Stakeholder Buy-In: Gain support and buy-in from key stakeholders, including leadership and those affected by the project. Ensuring that all relevant parties understand and support the project's objectives is crucial for its success.

By completing these steps in the Define phase, Lean Six Sigma teams lay the groundwork for a structured and data-driven approach to process improvement. The clear definition of the problem and project scope, along with alignment with customer needs and stakeholder support, are essential for the success of the subsequent phases in the DMAIC methodology.

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